Return/Refund Policy

CANCELLATION

  1. The Company may cancel an order if the product is not available for any reason. We will notify you if this is the case and return any payment that you have made. Credit Note will be issued accordingly
  2. You are not allowed to cancel the order once a Confirmation of Order is issued. If you wish to seek further information or assistant, kindly contact our customer service hotline 603 27247216.

 

RETURN / REFUND

  1. You shall examine the goods immediately upon collection/delivery for any deficiencies and/or damages. Claims (if any) must be lodged to our customer service hotline 603 27247216 at the time of collection/ delivery; otherwise, we shall have the discretion to refuse your claim.
  1. Exchange of the product or refund for the product can be arranged for the following reasons:
  • If the product is obviously damaged upon collection at time of delivery.
  • If the product ordered is different from the item delivered.
  1. We will inspect the returned product upon return by you. If one or more of the conditions in paragraph 2 above is fulfilled, you are entitled to choose between an exchange of the product if the product is available in our stock, or for a refund to be made to you after 30 days from the approved return date.
  2. Goods returned for a refund shall be refunded at the price which you had paid at the point of ordering.

 

 

DELIVERY

  1. We shall deliver the products to the delivery address specified and keyed in by you on the order form.
  2. We aim to deliver within the time frame indicated below but we are not able to guarantee any firm delivery dates upon order and to the extent permitted by law, we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.
  3. On delivery of the product, you are required to sign for the delivery. You shall examine the goods immediately upon collection for any deficiencies and/or damages before you sign for the delivery. All risk in the product shall pass to you upon delivery.

 

               LOCATION

Delivery time frame

Peninsular Malaysia

4 – 5 working days

(Note: There is no delivery during Saturday, Sunday and Public Holiday)

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